Distribution and Consumer Service Directorate
Distribution and Consumer Service DIRECTORATE
Distribution and Consumer Services Directorate (DCSD), the largest directorate of NEA, is striving to provide safe, reliable and quality electricity at affordable price to all its consumers. The directorate is responsible for the overall management of electricity distribution services and networks of NEA including planning, expansion, operation, maintenance, and rehabilitation of the electricity distribution networks and substations up to 33 kV voltage level. In addition, enhancement of the consumer services activities such as new consumer connections, meter reading, billing, revenue collection, customer grievance handling and so forth by introducing new technologies and practices also fall under its jurisdiction.